Refund and Returns Policy

Please contact us before returning any merchandise. Email: info@clothingtrims.com.

Our refund and returns policy lasts 15 days. Items can be returned or exchanged within 15 days of receipt. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and the product should be in its original condition. Where possible, please use the original packaging. Customers are responsible for any postage/shipping costs on returns.

All returns must be initiated within 15 days of delivery date. Clothingtrims is not responsible for returned items that are lost or damaged in transit. Original merchandise must be returned and received by Clothingtrims before refunds can be processed.

When your return is received, we will issue a refund to your PayPal account for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or you received a product other than that which was ordered. Please ship return items via service with a traceable delivery system.

The following items cannot be returned or exchanged:

Special order items (e.g. items utilizing the customer’s original artwork or logo)
On-sale items
Back-ordered items over one (1) gross
Items that do not include original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@clothingtrims.com}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Defective Items

If an item is defective, we will either replace the item(s) with a new product from our inventory or reimburse your credit card or PayPal account for the cost of the item(s) upon return. Merchandise cannot be replaced after 15 days from receipt of goods, or 20 days from invoice date, whichever is later.
BEFORE RETURNING ANY PRODUCTS:
Please email us at info@clothingtrims.com.

Missing Items

If any items appear to be missing from your package, please take the following steps before contacting Customer Service.

Check your package thoroughly, as items can shift under packaging materials during transit.
Please verify that the items are not on backorder.

Missing items should be reported within 5 business days of delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@clothingtrims.com} and send your item to: {No. 3, Zhixin South Street, Wuhou District, Chengdu, China}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {No. 3, Zhixin South Street, Wuhou District, Chengdu, China}.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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